Contact Centre Agent (chat) - English Skill

UOB

Live chat handling experience
Voice contact center background
English language proficiency
The role involves handling incoming cases via Live Chat, Click to Call, and VIVR for service inquiries and complaints

Job Summary

  • The role involves handling incoming cases via Live Chat, Click to Call, and VIVR for service inquiries and complaints.
  • Candidates must possess a Bachelor's degree and have 5-10 years of overall work experience in the contact center industry.
  • UOB is an equal opportunity employer that values Honorable, Enterprising, United, and Committed employees.

Matching Summary

The role involves handling incoming cases via Live Chat, Click to Call, and VIVR for service inquiries and complaints.

Skills & Requirements

Must-have

  • Live Chat handling experience
  • Voice contact center background
  • English language proficiency
  • Typing speed 35 wpm with 95% accuracy
  • 24/7 shift rotation availability
  • Problem solving under pressure

Nice-to-have

  • Interest in Digital Banking
  • Prior customer facing role experience
  • Service oriented mindset
  • Team collaboration skills
  • Process improvement initiative

Key Requirements

  • Bachelor's degree required
  • 5-10 years contact center experience preferred
  • Experience in banks or financial institutions
  • Criminal record check required
  • Thai and English typing capability

Work Rights

Not specified

Tailored Resume

Cover Letter