It Support Engineer

Tenableinc

Suntec City, Singapore
On-site
Windows and macos environment management
Jamf and bigfix expertise
Endpoint security and vulnerability remediation
Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications

Job Summary

  • Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
  • Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
  • Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.

Matching Summary

Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.

Skills & Requirements

Must-have

  • Windows and macOS environment management
  • JAMF and BigFix expertise
  • Endpoint security and vulnerability remediation
  • AI tools for documentation and troubleshooting
  • Proactive infrastructure support
  • White-glove executive service

Nice-to-have

  • Familiarity with AWS Workspaces
  • Experience with Okta
  • Experience with Nessus
  • CompTIA A+, Network+, Microsoft/Cisco certifications

Key Requirements

  • 3+ years of technical support experience
  • Strong expertise in configuring and troubleshooting Windows and macOS
  • Hands-on experience with JAMF, BigFix, and ServiceNow
  • Solid understanding of TCP/IP, Wi-Fi, and information security practices
  • Superior customer service and communication skills
  • Ability to lead or participate in IT projects independently

Work Rights

Not specified

Tailored Resume

Cover Letter