The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Develop and implement account business plan
Anticipate client needs and outperform KPIs
Create and manage high-performing teams
Understand firm strategy and translate into opportunities
Site operations management with team managers
Develop deep understanding of contract KPIs
Analyze data and implement change programs
Manage relationship with Client's Performance Management SME
Ensure data integrity of all systems
Drive client initiatives
Develop relationships with key stakeholders
Comply with client contract requirements
Deliver exceptional quality of service
Understand client business growth
Prepare budget with accuracy
Mitigate risk for organization
Encourage environment supporting teamwork
Ensure best qualified candidate is hired
Build actionable career development plans
Advance firm's diversity and inclusion priorities
Provide point-in-time coaching
Assist in management of all contractors
Assist in procurement of vendors and services
Nice-to-have
Effective communication in English and Japanese
Give coaching and leadership to staff
Resolve first-line conflicts
Deal with political situations and defuse conflict
Understand great service
Strive to deliver something different
Will not settle for mediocre delivery
Think in traditional and non-traditional manners
Connect strategic matters to operational deliverables
Articulate solutions and explain them well
Analytical, objective problem-solving approach
Employ holistic approaches and look at long-term solutions
Customer service-oriented attitude
Friendly, helpful and willing to go above and beyond
Prioritize effectively
Proactive and positive attitude
Team player
Excellent interpersonal and communication skills
Understanding of confidentiality and diplomacy
Excellent multi-tasking, project management and organizational skills
Ability to work in a fast-paced environment and meet deadlines
Key Requirements
Minimum 10 years' experience in Facilities Management or Hospitality
Minimum 5 years' experience in people operations and client relationship management
Experience in handling client matters
Demonstrated experience in balancing client and firm interests
Experience in translating strategic needs into deliverable programs
Has handled a P&L and/or understands financial systems
Able to effectively communicate in English and Japanese