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The Assistant Manager, Product Support position at Sime Darby Industrial Power involves overseeing departmental operations, driving after-sales support for Perkins products, and ensuring profitability while maintaining customer satisfaction. The role requires strong leadership in sales, marketing, and customer relations, alongside coordination with various teams to achieve departmental KPIs.
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Job Summary
The role involves managing overall department activities to achieve budget targets through selling, marketing, and product support services.
Responsibilities include supervising personnel, ensuring compliance with standing instructions, and driving department profitability via efficient operations.
The position requires coordinating between equipment sales and product support teams while executing parts sales and administration according to company policy.
Matching Summary
Match Score: 75
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The Assistant Manager, Product Support position at Sime Darby Industrial Power involves overseeing departmental operations, driving after-sales support for Perkins products, and ensuring profitability while maintaining customer satisfaction. The role requires strong leadership in sales, marketing, and customer relations, alongside coordination with various teams to achieve departmental KPIs.
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Skills & Requirements
Must-have
Perkins product after-sales support
Department budget management
Parts and service merchandising campaigns
KPI monitoring for sales and profitability
Team coaching and development
Procurement compliance with Group Policies
Nice-to-have
Strategic market growth planning
Competitive analysis skills
Customer relationship management
Cross-team coordination abilities
Key Requirements
Experience in industrial power or engine products
Proven track record in team leadership and coaching
Knowledge of procurement policies and financial guidelines