Customer Service Representative

Yosemite Veterinary Hospital

Hicksville, NY, US
Competitive pyy; performance bonuses available; no...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Yosemite Veterinary Hospital is seeking a Customer Service Representative to provide exceptional client experiences while managing appointments and client communications. The role requires strong communication skills, prior customer service experience, and a commitment to compassionate service in a fast-paced environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families.
  • Employees benefit from tailored development programs, mentorship, competitive pay, performance bonuses, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, processing billing, and maintaining organized records within a supportive team environment.

Matching Summary

Match Score: 85

Yosemite Veterinary Hospital is seeking a Customer Service Representative to provide exceptional client experiences while managing appointments and client communications. The role requires strong communication skills, prior customer service experience, and a commitment to compassionate service in a fast-paced environment.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience in healthcare
  • Experience with Avimark practice management software
  • Ability to work in fast-paced environment
  • Strong organizational skills for multiple tasks
  • Willingness to lift up to 40 pounds

Key Requirements

  • High school diploma or equivalent work experience
  • Basic proficiency with scheduling software and online platforms
  • Flexibility to work Saturdays until 2pm

Work Rights

Not specified

Tailored Resume

Cover Letter