F5 is seeking a Technical Support Coordinator III for their Guadalajara location, responsible for managing inbound support inquiries, troubleshooting licensing issues, and providing assistance to customers via phone and email. The role requires technical knowledge, customer service skills, and the ability to work independently while contributing to a collaborative team environment
Job Summary
Assist Support department by managing all inbound phone calls, ensuring short hold times.
Accept ownership and provide technical assistance regarding F5 licensing issues by utilizing various troubleshooting tools to replicate/solve customer licensing issues.
Provide training as needed to TSC’s and new NSE’s.
Matching Summary
Match Score: 85
F5 is seeking a Technical Support Coordinator III for their Guadalajara location, responsible for managing inbound support inquiries, troubleshooting licensing issues, and providing assistance to customers via phone and email. The role requires technical knowledge, customer service skills, and the ability to work independently while contributing to a collaborative team environment.
Skills & Requirements
Must-have
Manage inbound phone calls
Create and dispatch support cases
Provide technical assistance for F5 licensing
Support customers via phone and email
Troubleshoot customer licensing issues
Enable Web Support Portal accounts
Troubleshoot CSP issues
Nice-to-have
Assist with projects
Train new employees
Serve as a resource for support teams
Uphold F5's Business Code of Ethics
Key Requirements
Associates degree in technology or 4+ years related experience