Customer Service Agent, Warehouse

DSV Panalpina AS

College Park, Georgia, USA
Base: $18.75 – $22.00 hourly; bonus/equity: not sp...
On-site
Respond to customer inquiries professionally
Investigate and resolve customer complaints
Maintain accurate customer records
DSV Panalpina AS is seeking a full-time Customer Service Agent for their warehouse operations in College Park, Georgia. The role focuses on providing exceptional customer service, resolving inquiries, and managing order fulfillment to enhance customer satisfaction

Job Summary

  • As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations.
  • Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.
  • Strive to exceed customer expectations by delivering exceptional service and building strong relationships.

Matching Summary

Match Score: 85

DSV Panalpina AS is seeking a full-time Customer Service Agent for their warehouse operations in College Park, Georgia. The role focuses on providing exceptional customer service, resolving inquiries, and managing order fulfillment to enhance customer satisfaction.

Salary

Base: $18.75 – $22.00 Hourly; Bonus/Equity: Not specified; Benefits: Available (details via DSV Benefits Showcase)

Skills & Requirements

Must-have

  • Respond to customer inquiries professionally
  • Investigate and resolve customer complaints
  • Maintain accurate customer records
  • Understand warehouse services and capabilities

Nice-to-have

  • Proactively address potential problems
  • Solicit customer feedback for enhancements
  • Build strong customer relationships

Key Requirements

  • 2-3 years of customer service experience
  • Experience in transportation, logistics, or warehousing
  • Some college coursework or degree preferred
  • Experience with WMS or CRM software advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter