Leadership in high volume customer service operations
Management of operational indicators tpr trt csat
People management with focus on development and feedback
Arco Educacao is seeking a Supervisor(a) for their Atendimento team in São Paulo, Brazil. The role focuses on leading a high-performing customer service team, managing operational indicators, and driving continuous improvement in a dynamic environment
Job Summary
The role involves leading and developing a customer service team to ensure high performance and engagement during a strategic growth phase.
Candidates will be responsible for managing operational metrics such as TPR, TRT, and CSAT while driving continuous improvements in the operation.
The company offers extensive benefits including extended parental leave, childcare assistance, and partnerships for health and education.
Matching Summary
Match Score: 85
Arco Educacao is seeking a Supervisor(a) for their Atendimento team in São Paulo, Brazil. The role focuses on leading a high-performing customer service team, managing operational indicators, and driving continuous improvement in a dynamic environment.
Skills & Requirements
Must-have
Leadership in high volume customer service operations
Management of operational indicators TPR TRT CSAT
People management with focus on development and feedback
Analytical skills for identifying structural problems
Strong organization and time prioritization skills
Nice-to-have
Experience in transformation or area structuring environments
Background in continuous improvement and process optimization
Familiarity with customer service and performance management tools
Key Requirements
Prior experience leading high volume customer service operations
Consistent experience managing operational indicators like TPR, TRT, and CSAT
Proven capability in people management and feedback delivery