Senior Analyst, It Service Desk (1 Year Contract)

SingPost

Singapore, Singapore
Jira service management expertise
Itil process optimization
Data analysis skills
The role serves as the primary point of contact for JIRA Service Management and ITSM implementation

Job Summary

  • The role serves as the primary point of contact for JIRA Service Management and ITSM implementation.
  • Responsibilities include managing integrations, monitoring platform health, and leading performance analysis.
  • The position requires strong experience in IT Service Management and knowledge of the Atlassian ecosystem.

Matching Summary

The role serves as the primary point of contact for JIRA Service Management and ITSM implementation.

Skills & Requirements

Must-have

  • JIRA Service Management expertise
  • ITIL process optimization
  • Data analysis skills

Nice-to-have

  • Scripting and automation experience
  • Experience with external vendors
  • Training and enablement skills

Key Requirements

  • 5+ years of experience in IT Service Management
  • Strong knowledge of JSM and JQL
  • Preferred certifications: Atlassian Certified, ITIL v4 Foundation or higher

Work Rights

Not specified

Tailored Resume

Cover Letter