Full-time with possible evening and/or weekend hours
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative who will be the primary point of contact for clients, ensuring exceptional service and effective communication. The role involves managing appointments, processing patient information, and supporting the medical team while contributing to a purpose-driven culture within the veterinary field
Job Summary
The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records within the practice management system.
The company offers competitive pay, performance bonuses, comprehensive health benefits, and tailored development programs to foster career growth.
Matching Summary
Match Score: 85
Old Town Animal Hospital is seeking a Customer Service Representative who will be the primary point of contact for clients, ensuring exceptional service and effective communication. The role involves managing appointments, processing patient information, and supporting the medical team while contributing to a purpose-driven culture within the veterinary field.
Salary
Competitive pay; Performance bonuses available; Not specified
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and payments
Demonstrate empathy with emotional clients
Nice-to-have
Prior customer service experience preferred
Experience in veterinary or healthcare settings
Strong organizational skills for busy periods
Ability to work evening and weekend hours
Proficiency with practice management software
Key Requirements
High school diploma or equivalent work experience required
Excellent communication skills required
Basic proficiency with technology and scheduling software
Must be able to lift up to 40 pounds independently