Job Summary

• The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, incubating and iterating customer resolutions by liaising with clients and internal departments.
• Key responsibilities include investigating customer claims, accepting problematic calls from representatives, monitoring mailboxes, and working closely with supervisors and client managers to improve processes and fan experience.
• The role requires flexibility to work any shift, including nights and weekends, and the ability to embrace change and adapt in a fast-paced, dynamic environment.

Matching Summary

Skills & Requirements

Key Requirements

• Customer service background
• Manage multiple tasks and meet deadlines
• Flexibility to work any shift
• Police clearance check required

Work Rights