Customer Service Representative - Aborn Pet Hospital

Stone House Animal Hospital

United States
Base: $20-25; bonus/equity: performance bonuses av...
Not specified
One-year experience in veterinary hospital setting
Strong customer service background
Ability to lift objects weighing 40 pounds
Aborn Pet Hospital is seeking passionate and organized candidates for the Customer Service Representative (CSR) position, responsible for client communication, appointment scheduling, and patient management. Ideal candidates should have veterinary experience and a strong customer service background, with an emphasis on empathy and effective communication

Job Summary

  • The Customer Service Representative is responsible for answering phones, scheduling appointments, admitting patients, and processing payments while maintaining outstanding client service.
  • Candidates must have at least one year of experience in a veterinary setting and demonstrate the ability to empathize with clients during emotional situations.
  • Full-time employees receive a comprehensive benefits package including 401k matching, medical/vision/dental insurance, paid time off, and veterinary service discounts.

Matching Summary

Match Score: 85

Aborn Pet Hospital is seeking passionate and organized candidates for the Customer Service Representative (CSR) position, responsible for client communication, appointment scheduling, and patient management. Ideal candidates should have veterinary experience and a strong customer service background, with an emphasis on empathy and effective communication.

Salary

Base: $20-25; Bonus/Equity: Performance bonuses available; Benefits: 401k match, medical, vision, dental, life insurance, HSA, PTO

Skills & Requirements

Must-have

  • One-year experience in veterinary hospital setting
  • Strong customer service background
  • Ability to lift objects weighing 40 pounds
  • Excellent interpersonal communication skills
  • Ability to stay on task for 8-10 hours

Nice-to-have

  • Experience with electronic medical record systems
  • Exceptional can-do friendly personality
  • Desire to learn and develop others
  • Ability to adapt to change quickly
  • Knowledge of veterinary medical terminology

Key Requirements

  • HS Diploma or educational equivalent
  • At least one year recent experience in office or medical environment
  • Ability to type 45 words per minute

Work Rights

Not specified

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