Customer Service Representative

AF Group

United States
Base: $59,400 to $99,605; bonus/equity: not specif...
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Handle phone chat and email inquiries
Process policy modifications and refunds
Respond to premium audit questions
** The job posting is for a Customer Service Representative at AF Group, a role focused on delivering exceptional service in a fast-paced call center environment. The position requires experience in commercial lines insurance and strong customer service skills, with the work being fully remote. **

Job Summary

  • The Customer Service Representative plays a key role in delivering exceptional service in a fast-paced Call Center setting.
  • This role involves assisting policyholders, agents, brokers, and team members with inquiries related to billing, premium audits, claims, and policies.
  • CSRs are expected to manage multiple system applications simultaneously while providing efficient and effective support to customers.

Matching Summary

Match Score: 75

** The job posting is for a Customer Service Representative at AF Group, a role focused on delivering exceptional service in a fast-paced call center environment. The position requires experience in commercial lines insurance and strong customer service skills, with the work being fully remote. **

Salary

Base: $59,400 to $99,605; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle phone chat and email inquiries
  • Process policy modifications and refunds
  • Respond to premium audit questions
  • Manage multiple system applications
  • Communicate with agents and brokers

Nice-to-have

  • Strong problem-solving skills
  • Detail-oriented approach
  • Excellent verbal communication
  • Ability to multi-task effectively
  • Proficient in Microsoft Office tools

Key Requirements

  • High School diploma or equivalent required
  • Two years of experience with commercial lines insurance
  • Property & Casualty insurance license required
  • Proficient in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter