Bilingual Customer Service Representative

Leidos UK

Albuquerque, NM, United States
Base: $18.00 ph; bonus/equity: not specified; bene...
Bilingual english and spanish fluency
High-volume call center experience
Ms office suite proficiency
As a Bilingual Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests

Job Summary

  • As a Bilingual Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests.
  • This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training.
  • Monday - Friday schedule with no weekend work Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.

Matching Summary

As a Bilingual Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • High-volume call center experience
  • MS Office Suite proficiency
  • Keyboarding proficiency 40 WPM
  • Navigate multiple computer systems

Nice-to-have

  • Outthink, outbuild, outpace the status quo
  • Disrupt, provoke, and refuse to fail
  • Engaging, developing, and empowering people

Key Requirements

  • Minimum 2 years contact center experience
  • Experience with SOPs
  • Experience with knowledge bases
  • High School Diploma or GED
  • Ability to obtain Public Trust clearance

Work Rights

Must be eligible to obtain Public Trust clearance

Tailored Resume

Cover Letter