Bank Operations Supervisor

Banklife

Hybrid
Prioritization of work
Daily supervision of staff
Oversight of daily work volumes
Banklife is seeking a Bank Operations Supervisor to lead their Insurance Operations team, focusing on team management, quality service delivery, and procedural oversight. The ideal candidate will possess strong leadership and communication skills, with a commitment to team development and operational excellence

Job Summary

  • In this role, you are responsible for the prioritization of work and daily supervision of staff under Manulife Bank Retail New Accounts and Non-financial.
  • Lead and guide onshore/offshore associates by setting clear expectations for quality, productivity, and professional behavior; provide coaching, resolve escalations, and maintain a strong frontline leadership presence.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Banklife is seeking a Bank Operations Supervisor to lead their Insurance Operations team, focusing on team management, quality service delivery, and procedural oversight. The ideal candidate will possess strong leadership and communication skills, with a commitment to team development and operational excellence.

Skills & Requirements

Must-have

  • Prioritization of work
  • Daily supervision of staff
  • Oversight of daily work volumes
  • Manage, coach, and develop a team
  • Review department procedures

Nice-to-have

  • Adaptable, calm under pressure
  • Team-focused with strong collaboration
  • High emotional intelligence
  • Good judgment

Key Requirements

  • Proven leadership capability
  • Clear, effective communication skills
  • Consistent performance and reliability
  • Strong decision-making skills
  • Problem-solving skills
  • High integrity and professionalism

Work Rights

Not specified

Tailored Resume

Cover Letter