Business Analyst Banking Onboarding Processes

ING

Milan, Italy
Hybrid
Customer journey expert
Agile organization
Digital content strategy
ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, to enhance customer experience and process efficiency within their Agile organization. The ideal candidate should have significant experience in the financial industry, particularly in business analysis, and possess strong communication skills in both English and Italian

Job Summary

  • The Business Analyst Banking Onboarding Processes has end-to-end responsibility for the analysis, management, harmonization of e2e customer processes across ING acquisition products, commercial products, services, channels with a view to achieve an optimum customer experience, improve process efficiency and time to activation.
  • The position requires excellent communication skills, excellent knowledge of written and spoken English, an orientation to details and process, ability to work and maintain composure under tight deadlines, expertise in translate business needs into technical requirements.
  • ING offers many opportunities to build a diverse and rewarding career, joining an international innovative digital bank with a fully flexible smart working model and a stimulating environment.

Matching Summary

Match Score: 85

ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, to enhance customer experience and process efficiency within their Agile organization. The ideal candidate should have significant experience in the financial industry, particularly in business analysis, and possess strong communication skills in both English and Italian.

Skills & Requirements

Must-have

  • Customer Journey Expert
  • Agile Organization
  • Digital Content Strategy
  • Translate business needs into technical requirements
  • Anti-Money Laundering and Know Your Customer impacts
  • Usability/User Experience principles
  • Retail banking business knowledge

Nice-to-have

  • Creative minded
  • Data analyst mindset
  • Work collaboratively in multi-functional teams
  • International innovative digital bank

Key Requirements

  • Minimum of 5 years’ experience as a business analyst
  • Experience within financial industry
  • Experience within an international and complex environment
  • Experience of IT project
  • Bachelor’s in economics or engineering
  • Fluent Italian and English language

Work Rights

Not specified

Tailored Resume

Cover Letter