Fnol Cabin Agent

AIG SEGUROS MEXICO S.A. DE C.V.

Mexico City, Mexico
Primarily in-office
1 year in customer support experience
Basic knowledge of insurance claims processes
Flexibility for shift rotation including 24/7 schedule
AIG Seguros Mexico is seeking a FNOL Cabin Agent to provide immediate support to policyholders experiencing vehicle or home accidents. The role requires strong customer service skills and the ability to work under pressure while assisting clients 24/7

Job Summary

  • The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents and other emergencies.
  • This role is part of the Mexico Contact Center team supporting a 24/7 service schedule with over 200,000 calls handled annually.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

Match Score: 85

AIG Seguros Mexico is seeking a FNOL Cabin Agent to provide immediate support to policyholders experiencing vehicle or home accidents. The role requires strong customer service skills and the ability to work under pressure while assisting clients 24/7.

Skills & Requirements

Must-have

  • 1 year in customer support experience
  • Basic knowledge of insurance claims processes
  • Flexibility for shift rotation including 24/7 schedule
  • High empathy and listening skills
  • Problem-solving skills and quick thinking

Nice-to-have

  • Efficient teamwork capacity
  • Proactive approach to tasks
  • Attention to detail
  • Willingness to learn new systems
  • In-person collaboration capability

Key Requirements

  • 1 year of customer support experience
  • Basic knowledge of insurance and claims processes
  • Proficiency in Microsoft Excel (High level)
  • Ability to work under pressure

Work Rights

Not specified

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