Customer Svc Rep

Advocate Aurora Health

Wisconsin, US
Base: $22.90 - $34.35; bonus/equity: not specified...
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Patient financial experience
High volume inbound calls
Oral and written communication
** Advocate Aurora Health is seeking a Customer Service Representative for their Patient Billing Contact Center in Wisconsin. The role focuses on delivering exceptional financial experiences to patients, managing inquiries, and understanding billing processes, with opportunities for promotion after successful completion of training. **

Job Summary

  • Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner, demonstrating sensitivity to the diversity of the organization and its patients' needs.
  • Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

** Advocate Aurora Health is seeking a Customer Service Representative for their Patient Billing Contact Center in Wisconsin. The role focuses on delivering exceptional financial experiences to patients, managing inquiries, and understanding billing processes, with opportunities for promotion after successful completion of training. **

Salary

Base: $22.90 - $34.35; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Patient Financial experience
  • High volume inbound calls
  • Oral and written communication
  • Patient billing platform
  • Insurance correspondence interpretation
  • Account resolution analysis

Nice-to-have

  • Sensitivity to diversity
  • Consultative services
  • Bi-lingual (Spanish and English)

Key Requirements

  • 2 years relevant customer service experience
  • High School Diploma or GED
  • Experience with Epic's Resolute billing applications preferred
  • Working knowledge of professional and hospital billing preferred
  • Knowledge of HIPAA standards preferred

Work Rights

Not specified

Tailored Resume

Cover Letter