Coordinate room status with housekeeping department
The Grand Mercure Roxy Hotel is seeking a Front Office Executive responsible for delivering exceptional customer service and supervising the Reception team to ensure a memorable hotel experience for guests. The ideal candidate will have 2-3 years of relevant experience, strong customer orientation, and excellent communication skills
Job Summary
The role involves supervising and leading the Reception team to ensure consistent delivery of memorable hotel experiences.
Responsibilities include managing room inventory, coordinating with Housekeeping, and handling guest feedback and service recovery.
Candidates must be able to work on rotating shifts, weekends, and public holidays.
Matching Summary
Match Score: 85
The Grand Mercure Roxy Hotel is seeking a Front Office Executive responsible for delivering exceptional customer service and supervising the Reception team to ensure a memorable hotel experience for guests. The ideal candidate will have 2-3 years of relevant experience, strong customer orientation, and excellent communication skills.
Skills & Requirements
Must-have
2 to 3 years of experience in similar capacity
Friendly accurate efficient check-in process
Coordinate room status with Housekeeping Department