Regional Service Field Operation Manager

KONE

Hangzhou, China
Fully remote
Technical helpdesk and site support
Installation and maintenance support
Product development support
Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.
  • Develop and implement maintenance methods, service tools, and training programs while ensuring quality and safety compliance.
  • Focus on creating an innovative and collaborative working culture with employee engagement, sustainability, and ethical business practices.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Installation and maintenance support
  • Product development support
  • Maintenance method development
  • Service and troubleshooting tools
  • Quality reporting and corrective actions
  • Safety procedures and reporting

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement and participation
  • Sustainability and ethical practices
  • Trust and respect among co-workers
  • Recognition of good performance

Key Requirements

  • Field support manager responsibilities
  • Coordinate field support team and activities
  • Set appropriate KPIs and report monthly
  • Ensure quick response and corrective action time
  • May lead, direct, evaluate, and develop a team

Work Rights

Not specified

Tailored Resume

Cover Letter