User Support Analyst - Ehra - Early Career

ncosc.gov

Unknown, Unknown, US
Base: $65,607 - $98,412; bonus/equity: not specifi...
Hybrid
Troubleshooting desktops, laptops, printers
Manage incidents and request in servicenow
Resolve it requests within slas
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions

Job Summary

  • The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.
  • The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware.
  • This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.

Matching Summary

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, enabling trusted business-driven solutions.

Salary

Base: $65,607 - $98,412; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshooting desktops, laptops, printers
  • Manage Incidents and Request in ServiceNow
  • Resolve IT requests within SLAs
  • Evaluate and prioritize incidents
  • Collaborate with development teams
  • Diagnose customer-level network problems

Nice-to-have

  • Customer Service protocols
  • Communicate technical issues effectively
  • Professional growth opportunities

Key Requirements

  • Bachelor’s degree in computer science or IT related field + 1 year IT experience
  • Associate degree in computer science or IT related field + 2 years IT experience
  • High school diploma/GED + 4 years IT experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter