It Coordinator, Regional Service Delivery - Canada

Saputo

Port Coquitlam, Canada
Base: $61,985 - $81,355 cad; bonus/equity: not spe...
Fully remote
Level 2 technical support
Remedy ticketing service
Troubleshooting hardware and software
Saputo is a top 10 global dairy processor that values contributions and fosters an inclusive, growth-driven work environment

Job Summary

  • Saputo is a top 10 global dairy processor that values contributions and fosters an inclusive, growth-driven work environment.
  • The IT Coordinator will support over 3,000 users across Canada by delivering professional and consistent technical support while respecting SLAs.
  • Employees receive competitive salaries, comprehensive benefits, group pension plans, stock purchase options, and wellness programs.

Matching Summary

Saputo is a top 10 global dairy processor that values contributions and fosters an inclusive, growth-driven work environment.

Salary

Base: $61,985 - $81,355 CAD; Bonus/Equity: Not specified; Benefits: Group insurance, pension plan, stock purchase option, health and wellness programs

Skills & Requirements

Must-have

  • Level 2 technical support
  • Remedy ticketing service
  • Troubleshooting hardware and software
  • Microsoft Active Directory knowledge
  • Office 365 knowledge
  • Customer service orientation

Nice-to-have

  • Experience in manufacturing environment
  • Exposure to AI-driven service desk
  • Automation and analytics experience
  • Proactive and team oriented
  • ITIL Certification

Key Requirements

  • Associate degree or College certification
  • More than 3 years technical customer service experience
  • Strong written and verbal communication skills
  • Knowledge of TCP-IP, DNS, DHCP network services
  • Virtual private network (VPN) knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter