Corporate Solutions Operations Associate

AIA

Not specified
Handle complex transaction inquiries
Resolve issues in new business and renewals
Collaborate with collections team partners
AIA is seeking a Corporate Solutions Operations Associate to manage customer inquiries and complex transactions related to New Business and Renewals. The role emphasizes delivering exceptional customer experiences while adhering to policies and collaborating with various teams to ensure efficient operations

Job Summary

  • The role involves handling inquiries and resolving complex transactions for Corporate Solutions New Business and Renewals.
  • Candidates must collaborate with the Collections team and other partners to ensure seamless billing and renewal activities.
  • Employees are expected to monitor collection activities for compliance and bring inconsistencies to senior management's attention.

Matching Summary

Match Score: 75

AIA is seeking a Corporate Solutions Operations Associate to manage customer inquiries and complex transactions related to New Business and Renewals. The role emphasizes delivering exceptional customer experiences while adhering to policies and collaborating with various teams to ensure efficient operations.

Skills & Requirements

Must-have

  • Handle complex transaction inquiries
  • Resolve issues in New Business and Renewals
  • Collaborate with Collections team partners
  • Monitor collection activities for compliance
  • Prepare and submit required reports

Nice-to-have

  • Independent judgment and problem solving
  • Process improvement initiative participation
  • SME role in projects and initiatives
  • Strong internal and external communication
  • Ability to cascade policy changes effectively

Key Requirements

  • Knowledge of function policies and procedures
  • Understanding of compliance requirements
  • Ability to exercise independent judgment

Work Rights

Not specified

Tailored Resume

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