In_manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC PricewaterhouseCoopers GmbH
Bangalore, India
10-15 years presales experience
Chatbots and voicebots expertise
Contact center operations knowledge
This role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients
Job Summary
This role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients.
Candidates will leverage advanced technologies like chatbots, voicebots, and speech analytics to unlock enterprise insights and drive business outcomes.
The position requires a blend of technical depth and client stakeholder management to ensure scalable and implementable automation solutions.
Matching Summary
This role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients.
Skills & Requirements
Must-have
10-15 years presales experience
Chatbots and Voicebots expertise
Contact Center Operations knowledge
Kore.ai Uniphore Amazon Connect platforms
Solution architecture design skills
Nice-to-have
Strong storytelling presentation skills
Experience with enterprise RFPs
Agile methodology familiarity
Business process automation background
Cognitive automation understanding
Key Requirements
Bachelor of Engineering or MBA degree required
10-15 years of relevant professional experience
Mandatory expertise in Agentic Contact Center Delivery