Data Management Customer Journey Expert-1

ING

Milan, Italy
Hybrid
Data management principles
Data quality principles
Functional analysis
The Data Management Customer Journey Expert position at ING in Milan seeks a candidate to support the design, optimization, and monitoring of customer journeys related to data processes and products. The role requires collaboration with stakeholders and a strong understanding of data management principles within an agile environment, ideally in the financial services sector

Job Summary

  • The Data Customer Journey Expert supports the Data Management Tribe in designing, optimising, and monitoring customer journeys related to data processes and data products.
  • The role contributes to requirements gathering, improving the internal user experience, coordinating stakeholders, and translating functional needs into actionable specifications.
  • ING offers many opportunities to build a diverse and rewarding career in an international innovative digital bank with a fully flexible smart working model.

Matching Summary

Match Score: 75

The Data Management Customer Journey Expert position at ING in Milan seeks a candidate to support the design, optimization, and monitoring of customer journeys related to data processes and products. The role requires collaboration with stakeholders and a strong understanding of data management principles within an agile environment, ideally in the financial services sector.

Skills & Requirements

Must-have

  • Data Management principles
  • Data Quality principles
  • functional analysis
  • Agile methodologies
  • Fluent English

Nice-to-have

  • collaboration mindset
  • solution-oriented approach
  • data-driven mindset
  • process optimisation
  • innovation

Key Requirements

  • University degree in STEM, Economics, or related fields
  • Prior experience in analytical roles
  • Prior experience in process improvement
  • Prior experience in customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter