Customer Service Associate

Greystar Australia Pty Ltd

Greenford, United Kingdom
Excellent customer service skills
Customer facing service delivery experience
Strong relationship building skills
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Customer facing service delivery experience
  • Strong relationship building skills
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Ability to multi task and prioritise

Nice-to-have

  • Self and culturally aware
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience
  • Supportive team player

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office
  • Knowledge of UK Health and Safety requirements

Work Rights

Not specified

Tailored Resume

Cover Letter