Sr. Endpoint Services Specialist

University of Miami

Miami, Florida, US
Onsite
Troubleshooting tracking log
User software and hardware problem resolution
Front end application support
Provides technical and user support for moderately complex computing environments, related to clinical and business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly

Job Summary

  • Provides technical and user support for moderately complex computing environments, related to clinical and business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly.
  • Serve as the dedicated IT support specialist for the Provost, ensuring all endpoint systems are secure, updated, and fully operational.
  • The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

Matching Summary

Provides technical and user support for moderately complex computing environments, related to clinical and business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly.

Skills & Requirements

Must-have

  • Troubleshooting tracking log
  • User software and hardware problem resolution
  • Front end application support
  • Server application and hardware maintenance
  • Endpoint systems security and updates
  • AV systems setup and troubleshooting
  • Zoom and Microsoft Teams facilitation

Nice-to-have

  • Service-first mindset
  • Calm, friendly, professional demeanor
  • Servant leadership
  • Anticipating executive needs
  • Confidentiality and discretion

Key Requirements

  • Associate’s degree in IT, Computer Science, or relevant field
  • Minimum 4 years of IT support experience
  • At least 2 years in executive or white-glove support
  • Working knowledge of ServiceNow or similar ITSM platforms
  • Proficiency in Windows and macOS
  • Proven expertise in AV systems setup and troubleshooting
  • Hands-on experience with Zoom and Microsoft Teams

Work Rights

Not specified

Tailored Resume

Cover Letter