Semco- Sr. Manager, Contact Center & Service Dispatch

SEMCO

Port Huron, MI, United States
Base: $129,900 to $187,800; bonus/equity: not spec...
Contact center operations
Service dispatch operations
Vendor and bpo relationship management
This position is accountable for delivering exceptional customer support, ensuring efficient and safe dispatch operations, and driving strong performance across both insourced teams and outsourced partners

Job Summary

  • This position is accountable for delivering exceptional customer support, ensuring efficient and safe dispatch operations, and driving strong performance across both insourced teams and outsourced partners.
  • The Senior Manager leads operational excellence through data-driven decision-making, effective team leadership, and a commitment to continuous improvement.
  • We offer a competitive salary range of $129,900 to $187,800 per year, commensurate with experience, education, and skills.

Matching Summary

This position is accountable for delivering exceptional customer support, ensuring efficient and safe dispatch operations, and driving strong performance across both insourced teams and outsourced partners.

Salary

Base: $129,900 to $187,800; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off

Skills & Requirements

Must-have

  • Contact center operations
  • Service dispatch operations
  • Vendor and BPO relationship management
  • KPI and operational metrics monitoring
  • Process optimization and technology adoption

Nice-to-have

  • Data-driven decision-making
  • Culture of collaboration
  • Continuous improvement initiatives

Key Requirements

  • 7+ years of experience
  • Bachelor’s degree in Business, Management, or related field
  • Experience managing insourced and outsourced teams
  • Knowledge of workforce management
  • Experience managing BPO/vendor performance

Work Rights

Not specified

Tailored Resume

Cover Letter