Principal, Customer Success Manager

Workday

India
**
Customer success management
Enterprise-level support
Customer roadmap communication
** Workday is seeking a Principal, Customer Success Manager to join its team in India, focusing on enhancing customer relationships and driving product adoption. This fully remote position emphasizes a collaborative culture, requiring extensive experience in customer-facing roles and project management, particularly within the software or SaaS environment. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Managers work directly with customers to improve their overall user experience with Workday.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal, Customer Success Manager to join its team in India, focusing on enhancing customer relationships and driving product adoption. This fully remote position emphasizes a collaborative culture, requiring extensive experience in customer-facing roles and project management, particularly within the software or SaaS environment. **

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer roadmap communication
  • Develop success plans
  • Prioritize and drive resolution
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Functional domain expertise

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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