Renewal Manager

Genesys

Base: $33.99 - $59.76; bonus/equity: commission or...
Fully remote
Full renewal lifecycle ownership
Subscription economics expertise
Negotiation and conflict resolution
Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value

Job Summary

  • Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value.
  • At Genesys, we are redefining how organizations deliver empathetic, AI powered customer experiences, and this role plays a critical part in ensuring customers realize continuous value from that transformation.
  • Benefits include Medical, Dental, and Vision Insurance, Telehealth coverage, flexible work schedules, work from home opportunities, development and career growth opportunities, Open Time Off, 401(k) matching, and Adoption Assistance.

Matching Summary

Drive the continuity and growth of recurring revenue across an established customer base by owning the full renewal lifecycle and influencing long term customer value.

Salary

Base: $33.99 - $59.76; Bonus/Equity: commission or performance-based bonus opportunities; Benefits: Medical, Dental, Vision, Telehealth, Flexible schedules, PTO, 401(k) matching, Adoption Assistance, Fertility treatments

Skills & Requirements

Must-have

  • full renewal lifecycle ownership
  • subscription economics expertise
  • negotiation and conflict resolution
  • customer success partnership
  • revenue predictability
  • mitigate churn risk

Nice-to-have

  • empathetic customer interactions
  • collaboration and ownership
  • AI-powered customer experiences
  • driving long term customer value

Key Requirements

  • 5+ years in renewals, account management, or sales
  • Proven track record of retention/renewal targets
  • Strong forecasting and pipeline management
  • Experience with subscription models
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

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