Advanced microsoft excel proficiency including pivot tables
Minimum 3 years customer service experience in fast-paced environment
Experience with epicor iscala or other erp systems
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway
Job Summary
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway.
Essential duties include managing customer orders, preparing weekly backorder reports, and navigating the Epicor iScala ERP system for accurate data entry and reporting.
Candidates must demonstrate strong self-management skills to prioritize competing tasks effectively while collaborating with internal teams like Sales, Finance, and Logistics.
Matching Summary
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway.
Skills & Requirements
Must-have
Advanced Microsoft Excel proficiency including pivot tables
Minimum 3 years customer service experience in fast-paced environment
Experience with Epicor iScala or other ERP systems
Nice-to-have
Strong verbal and written communication skills
Ability to adapt to new procedures and support change
Collaborative mindset across Sales and Operations teams
Key Requirements
3+ years hands-on customer service experience
Proficiency in advanced Excel functions (XLOOKUP, Pivot Tables)
Experience with Epicor iScala or similar ERP systems