Independently manage a portfolio of 80-120 customer accounts delivering proactive, digital-first customer success that drives retention and customer value
Job Summary
Independently manage a portfolio of 80-120 customer accounts delivering proactive, digital-first customer success that drives retention and customer value.
Own the full customer lifecycle, from onboarding through adoption, risk management, and renewal execution, combining scalable engagement strategies with strategic human touchpoints.
Contribute to program improvement by identifying playbook gaps, testing new engagement approaches, and providing strategic recommendations to leadership on Scaled CS effectiveness.
Matching Summary
Independently manage a portfolio of 80-120 customer accounts delivering proactive, digital-first customer success that drives retention and customer value.
Skills & Requirements
Must-have
Customer Success Management
Account Management
Digital-first engagement
Customer lifecycle ownership
CRM and CS platforms
Multilingual capabilities
Nice-to-have
Mentoring team members
Digital experience analytics
Product analytics platforms
Creating digital campaigns
Key Requirements
Proven customer success or account management experience
Multilingual capabilities (French, Spanish, German, or other European languages)
Advanced proficiency with Salesforce and Gainsight
Experience with SaaS products or digital analytics tools