Customer Support Executive - Bss

FUJIFILM Business Innovation Corp.

Petaling Jaya, Selangor, Malaysia
Not specified (assumed full-time).
Contact center experience
Ms office proficiency
Rotational shift availability
FUJIFILM Business Innovation Corp. is seeking a Customer Support Executive in Petaling Jaya, Malaysia. The role involves assisting customers with inquiries, order processing, and service support, emphasizing service excellence and problem-solving

Job Summary

  • Assist customers with general enquiries, consumables orders, and service support requirements while focusing on first call resolution.
  • Diagnose and resolve hardware or software problems using knowledge bases to maximize device uptime and minimize escalations.
  • Promote a unified professional image of the Customer Support Center as the primary point of contact for FUJIFILM Business Innovation clients.

Matching Summary

Match Score: 75

FUJIFILM Business Innovation Corp. is seeking a Customer Support Executive in Petaling Jaya, Malaysia. The role involves assisting customers with inquiries, order processing, and service support, emphasizing service excellence and problem-solving.

Skills & Requirements

Must-have

  • Contact center experience
  • MS Office proficiency
  • Rotational shift availability
  • Hardware software diagnosis
  • First call resolution focus

Nice-to-have

  • Pleasant disposition
  • Stress management skills
  • Team collaboration ability
  • Result-oriented mindset
  • Environmental responsibility awareness

Key Requirements

  • Degree in any discipline
  • At least one year contact center experience
  • Fresh graduates encouraged to apply
  • Ability to work rotational shifts and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter