R-102945 Senior Principal Application Support Engineering Lead – Operations
Eli Lilly UK
Hyderabad, India
Onsite
Lead end-to-end support operations
Major incident command and executive escalation
Enterprise problem management and defect elimination
You will lead Support Operations end-to-end, owning operational outcomes across availability, incident management, readiness, and continuous reliability improvement
Job Summary
You will lead Support Operations end-to-end, owning operational outcomes across availability, incident management, readiness, and continuous reliability improvement.
This role is both strategic and hands-on, accountable for the health, stability, and operability of production systems.
Success is measured by organizational impact, operational predictability, and the ability to scale reliability through others.
Matching Summary
You will lead Support Operations end-to-end, owning operational outcomes across availability, incident management, readiness, and continuous reliability improvement.
Skills & Requirements
Must-have
Lead end-to-end support operations
Major incident command and executive escalation
Enterprise problem management and defect elimination
Reliability strategy and operational excellence
Observability, automation, and toil reduction
Deployment, change, and release governance
Compliance, security, and regulated environment readiness
Nice-to-have
Experience operationalizing SLIs, SLOs, and error budgets
Familiarity with containers, Kubernetes, CI/CD
Leading globally distributed support teams
Influencing enterprise-wide operational standards
Key Requirements
10-14+ years of experience
Extensive experience leading high-severity incident response
Deep hands-on troubleshooting across distributed applications
Strong experience with monitoring, logging, and alerting platforms
Advanced scripting and automation skills
Proven ability to operate in regulated and enterprise environments