Team Leader Account & Document Services

ING

Sydney, Australia
Leadership of operational teams
Experience in banking or financial services
Strong understanding of operational processes
At ING, we’re all about simplicity, innovation and doing the right thing by our customers

Job Summary

  • At ING, we’re all about simplicity, innovation and doing the right thing by our customers.
  • You’ll oversee daily workflow, coach and develop your people, and ensure service levels and quality standards are consistently met.
  • We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.

Matching Summary

At ING, we’re all about simplicity, innovation and doing the right thing by our customers.

Skills & Requirements

Must-have

  • Leadership of operational teams
  • Experience in banking or financial services
  • Strong understanding of operational processes

Nice-to-have

  • Coaching and mentoring skills
  • Positive high-performance culture
  • Excellent communication and problem-solving skills

Key Requirements

  • Proven experience leading medium-sized teams
  • Strong understanding of end-to-end customer care workflows
  • Proficiency with workflow management tools

Work Rights

Not specified

Tailored Resume

Cover Letter