Guest Experience Lead | Sunshine Plaza

Lululemon

Sunshine Plaza, Australia
Base: not specified; bonus/equity: team-based bonu...
On-site
Technical product education delivery
In-store guest experience leadership
Team performance and sales target achievement
lululemon is an innovative performance apparel company focused on creating transformational products and experiences that support people in moving, growing, connecting, and being well

Job Summary

  • lululemon is an innovative performance apparel company focused on creating transformational products and experiences that support people in moving, growing, connecting, and being well.
  • The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by leading from the floor, providing technical product education, and driving team achievement of sales targets.
  • lululemon offers a total rewards program including competitive base pay, team-based bonuses, paid time off, employee discounts, fitness classes, parenthood top-up, and professional development programs.

Matching Summary

lululemon is an innovative performance apparel company focused on creating transformational products and experiences that support people in moving, growing, connecting, and being well.

Salary

Base: Not specified; Bonus/Equity: Team-based bonus program; Benefits: Paid time off, employee discounts, fitness classes, parenthood top up, professional development

Skills & Requirements

Must-have

  • Technical product education delivery
  • In-store guest experience leadership
  • Team performance and sales target achievement
  • Store operational readiness and excellence
  • Customer service and guest resolution
  • Store opening and closing procedures

Nice-to-have

  • Inclusive and supportive team environment
  • Mentoring and coaching team members
  • Data-driven business performance tracking
  • Adaptability in fast-paced retail environment
  • Effective communication and collaboration
  • Leadership and motivation skills

Key Requirements

  • 1 year retail or customer experience
  • Experience leading or mentoring others
  • Legal authorization to work in Australia
  • Reliable transportation to assigned store
  • High school diploma equivalent or above (nice to have)
  • 1 year retail/sales leadership experience (nice to have)

Work Rights

Must be legally authorized to work in Australia

Tailored Resume

Cover Letter