It Technician Level 2 – Vip Support

Lseg

Windows os client and macos proficiency
Active directory, intune, ticketing tools
Lan/wan networks, vlan, dhcp, vpn
Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs

Job Summary

  • Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs.
  • Diagnose and resolve complex incidents (hardware, software, network) via ITSM tools, handling technical escalations and ensuring service continuity.
  • Contribute to end-user computing projects such as device refresh programs, operating system upgrades, and meeting room deployments.

Matching Summary

Deliver personalized assistance to VIP users during strategic events and ensure smooth, uninterrupted experience for VIPs.

Skills & Requirements

Must-have

  • Windows OS Client and MacOS proficiency
  • Active Directory, Intune, ticketing tools
  • LAN/WAN networks, VLAN, DHCP, VPN
  • Collaboration platforms expertise
  • VIP user support experience
  • ITSM processes adherence

Nice-to-have

  • Strong sense of service and confidentiality
  • Ability to prioritize critical situations
  • Team spirit and clear communication
  • Pedagogy and knowledge sharing

Key Requirements

  • Level 2 technician experience
  • Solid experience in IT environments
  • Good multi-functional understanding of financial topics
  • Fluent in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter