Customer Service Representative

JCI

Kansas City, United States
Base: $14-$16 hourly based on experience; bonus/eq...
Emergency dispatch operator role
Customer service experience
Call center experience preferred
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens

Job Summary

  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
  • This position has a built in promotion program that will allow you to earn 2 raises in your first six months.
  • You will participate in a five-week paid training program and be automatically enrolled in a Completion Bonus Program where you can earn 3 bonuses in your first year.

Matching Summary

Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

Salary

Base: $14-$16 hourly based on experience; Bonus/Equity: Completion Bonus Program with 3 bonuses in first year; Benefits: Not specified

Skills & Requirements

Must-have

  • Emergency Dispatch Operator role
  • Customer service experience
  • Call center experience preferred
  • Bilingual Spanish and English
  • Typing speed 20-25 wpm
  • Multiple shifts available

Nice-to-have

  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic
  • Able to work efficiently under pressure
  • Excellent communication skills
  • Basic computer knowledge

Key Requirements

  • Must be 18 years old
  • Minimum six months customer service experience
  • One year or more call center experience preferred
  • High school diploma or GED preferred

Work Rights

Not specified

Tailored Resume

Cover Letter