Guest Services Manager

JLL

Riverwoods, IL, United States
Base: $50,236.00 – $62,796.00 py; bonus/equity: no...
Exceptional client experience delivery
Proactive communication and high touch service
Oversee daily operations
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role is responsible for the implementation of the experience program at the client site and will oversee the daily operations of the Guest Services program.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions and comprehensive Medical, Dental & Vision Care.

Matching Summary

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.

Salary

Base: $50,236.00 – $62,796.00 per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave, Paid Time Off, Company Holidays, Early access to earned wages

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high touch service
  • Oversee daily operations
  • Implement experience program
  • Resolve building service problems
  • Daily quality assurance checks

Nice-to-have

  • Shaping a brighter way forward
  • Lasting partnerships
  • Hospitality focused environment
  • Enhance employee engagement

Key Requirements

  • High school diploma or GED
  • Previous Supervisory or Management experience
  • Experience in Hospitality industry
  • Knowledge of commercial real estate industry
  • Proficient in Google Suite
  • Manage multiple priorities in fast-paced environments
  • Authorization to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter