Base: $55,000 - $65,000 usd; bonus/equity: not spe...
On-site
Handle incoming chat, tickets, email
Manage orders in review
Communicate with customers and carriers
Shipfusion, a logistics and eCommerce company, is seeking a Customer Support Specialist to join their Customer Success team in Carol Stream, United States. The role involves managing customer inquiries and optimizing support services while contributing to a culture of innovation and entrepreneurship
Job Summary
Handle incoming chat, support tickets, and email interactions with Shipfusion clients, assisting with day-to-day support issues and optimization of service.
Manage orders in "Review" within the Shipfusion Support Portal, executing support tickets from start to finish, including reshipments, inventory requests, and return status updates.
Shipfusion offers an attractive salary, comprehensive health and dental coverage, generous vacation time, a cutting-edge tech setup, and vibrant company social events.
Matching Summary
Match Score: 85
Shipfusion, a logistics and eCommerce company, is seeking a Customer Support Specialist to join their Customer Success team in Carol Stream, United States. The role involves managing customer inquiries and optimizing support services while contributing to a culture of innovation and entrepreneurship.
Salary
Base: $55,000 - $65,000 USD; Bonus/Equity: Not specified; Benefits: Comprehensive Health and Dental Coverage, 15 days paid vacation, 5 paid wellness days
Skills & Requirements
Must-have
Handle incoming chat, tickets, email
Manage orders in Review
Communicate with customers and carriers
Follow up on aged orders
Work with internal teams
Nice-to-have
Entrepreneurship and innovation values
Result-oriented and resourceful
Embrace change and learn quickly
Positive and inclusive company culture
Key Requirements
2+ years experience in customer service, warehousing, or logistics