Workday is seeking a Technical Support Engineer for its Adaptive Planning Suite, focusing on providing high-level support to enterprise customers. The role is fully remote with an expectation of collaborating in-office at least 50% of the time and demands a strong technical background alongside excellent problem-solving and communication skills
Job Summary
The role involves partnering with Product Development and Support Analyst teams to deliver creative workarounds and long-term solutions for a global customer base.
Candidates must have a background in SaaS support with a foundational understanding of programming and experience supporting enterprise-grade web applications.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees receive trust to take risks and tools to grow.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Engineer for its Adaptive Planning Suite, focusing on providing high-level support to enterprise customers. The role is fully remote with an expectation of collaborating in-office at least 50% of the time and demands a strong technical background alongside excellent problem-solving and communication skills.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS programming knowledge
XML JSON data format troubleshooting
Web Services API full stack web apps
Nice-to-have
Finance and financial planning software knowledge
JavaScript implementation or support skills
ELK log aggregation tool usage
Proactive empathetic team player attitude
Strong written verbal communication skills
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud software
Experience managing highly escalated cases across multiple accounts
Local candidate or willing to relocate to Warsaw, Poland
Willingness to participate in global on-call rotation