Team Leader, Operations - Georgian (french/spanish Beneficial)

Concentrix

Tbilisi, Georgia
Day-to-day supervision of call center associates
Regular coaching to achieve performance metrics
Handling escalated customer calls
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance regularly and developing action plans for improvement when issues arise.
  • Candidates must be willing to work a flexible schedule and possess strong communication skills to lead the team in multi-tasking and prioritization.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Regular coaching to achieve performance metrics
  • Handling escalated customer calls
  • Conducting team meetings and scheduling activities

Nice-to-have

  • French or Spanish language skills beneficial
  • Ability to work under pressure
  • Strong written and verbal communication skills
  • Willingness to work flexible schedule

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience preferred
  • Must have ability to mentor and coach team members

Work Rights

Philippines ONLY (contradictory text)

Tailored Resume

Cover Letter