Sr Associate Technical Support Engineer-paradox

Workday

Not specified (assumed flexible with potential for remote work based on company culture).
Troubleshoot complex configurations
Api and database investigation
Sql query writing
Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team, focusing on troubleshooting and delivering solutions for complex account configurations. The ideal candidate should have a strong technical background, excellent communication skills, and a commitment to customer service

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team, focusing on troubleshooting and delivering solutions for complex account configurations. The ideal candidate should have a strong technical background, excellent communication skills, and a commitment to customer service.

Skills & Requirements

Must-have

  • Troubleshoot complex configurations
  • API and database investigation
  • SQL query writing
  • XML, JSON, CSV validation
  • RESTful API calls with Postman/Bruno

Nice-to-have

  • Creative approach and eager to learn
  • Supportive and collaborative team player
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years validating XML, JSON, CSV
  • 1+ years experience with JIRA, Microsoft Office, Visual Studio Code
  • 1+ years focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter