Executive - Business Channels (operations & Customer Service)

Hong Leong Bank

Skudai, Malaysia
Superior customer service
Product sales targets
Transaction processing
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results

Job Summary

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results.
  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.

Matching Summary

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results.

Skills & Requirements

Must-have

  • superior customer service
  • product sales targets
  • transaction processing
  • cash handling
  • code of conduct compliance

Nice-to-have

  • digital banking tools
  • customer interaction skills
  • professional appearance
  • teamwork and collaboration

Key Requirements

  • Malaysian citizen
  • relevant work experience
  • customer interaction experience
  • cash handling experience
  • transaction processing experience
  • sales experience
  • basic banking knowledge
  • FIMM / UT license (optional)
  • PCE & TBE license (optional)

Work Rights

Malaysian citizen

Tailored Resume

Cover Letter