Call Center Operator

122

Richmond, VA, US
Base: $32,000.00 – $40,000.00 usd py; bonus/equity...
**
1+ years call center experience
Corrigo work order system proficiency
Genesys cloud or similar software
** JLL is seeking a Call Center Operator to serve as the primary point of contact for client facilities, responsible for managing incoming calls, processing work orders, and providing excellent customer service. This fully remote position requires experience in a call center environment and proficiency in various software applications. **

Job Summary

  • This position serves as the primary point of contact for incoming calls from client facilities to facilitate all facilities and engineering department work orders.
  • The role requires managing multiple work request applications, following urgent escalation protocols, and maintaining strict confidentiality standards for patient privacy.
  • JLL offers comprehensive benefits including a 401(k) plan with matching contributions, paid parental leave at 100% of salary, and early access to earned wages.

Matching Summary

Match Score: 75

** JLL is seeking a Call Center Operator to serve as the primary point of contact for client facilities, responsible for managing incoming calls, processing work orders, and providing excellent customer service. This fully remote position requires experience in a call center environment and proficiency in various software applications. **

Salary

Base: $32,000.00 – $40,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision Care included

Skills & Requirements

Must-have

  • 1+ years call center experience
  • Corrigo work order system proficiency
  • Genesys Cloud or similar software
  • Windows OS desktop operation
  • Microsoft Office Suite tools

Nice-to-have

  • Facilities management background
  • Process improvement suggestions
  • Service dispatch experience
  • Multiple ticketing systems knowledge
  • Associate or Bachelor's degree

Key Requirements

  • High School Diploma or GED required
  • Authorized to work in United States without sponsorship
  • No visa sponsorship provided

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter