Specialist, Retention

Breezeline

Grasonville, MD, US
Competitive salary; bonus plan eligibility; compre...
Fully remote
High school diploma or ged required
Strong verbal communication skills
Experience with crm software preferred
The role focuses on retaining customers requesting to disconnect or downgrade services by reselling value and identifying pain points

Job Summary

  • The role focuses on retaining customers requesting to disconnect or downgrade services by reselling value and identifying pain points.
  • Employees are expected to engage in proactive outreach to convert legacy offers into advanced product solutions.
  • The company offers a comprehensive benefits package including medical coverage, 401(k) matching, and tuition reimbursement.

Matching Summary

The role focuses on retaining customers requesting to disconnect or downgrade services by reselling value and identifying pain points.

Salary

Competitive salary; Bonus plan eligibility; Comprehensive benefits including medical and dental

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Strong verbal communication skills
  • Experience with CRM software preferred

Nice-to-have

  • Enthusiastic about promoting products
  • Ability to handle escalations professionally
  • Knowledge of competitive market offers

Key Requirements

  • High school diploma or GED
  • Basic math and reading comprehension skills
  • Proficiency with database and word processing software

Work Rights

Not specified

Tailored Resume

Cover Letter