The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation
Job Summary
The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation.
The role owns the delivery of trusted dashboards and insight products that support first line risk oversight, ensuring risk data is transformed into clear, timely, and actionable insights.
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
Matching Summary
The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation.
Skills & Requirements
Must-have
Risk focused reporting and analytics
Frontend dashboard creation
Data quality, governance, and control
Data automation for efficiency
Translate requirements into data solutions
Lead analytics teams
Nice-to-have
Visual design and data storytelling
ITSM concepts and tools
Advanced analytics or emerging capabilities
Influencing reporting strategy
Key Requirements
Minimum 4 years experience in data and visualisation
Minimum 2 years experience leading analytics teams