Service Steering Manager (m/f/d)

Knauf Digital GmbH

Munich, Germany
Not specified; not specified; benefits include 30 ...
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Tableau dashboard creation
Salesforce and genesys expertise
Commercial analytics experience
** Knauf Digital GmbH is seeking a Service Steering Manager to optimize their service steering landscape using tools like Tableau, Salesforce, and Genesys. The ideal candidate will have a background in commercial analytics, strong analytical skills, and experience in customer service frameworks, along with a commitment to a collaborative and inclusive work culture. **

Job Summary

  • This role offers the opportunity to own and optimize the Service steering landscape using state-of-the-art tools like Tableau, Salesforce, and Genesys.
  • The successful candidate will drive data-driven decision-making across the Knauf Group by prioritizing major releases and serving as a key contact for Product Managers.
  • Knauf Digital provides a stable family-owned environment with flexible working hours, 30 days of vacation, and support for professional development.

Matching Summary

Match Score: 75

** Knauf Digital GmbH is seeking a Service Steering Manager to optimize their service steering landscape using tools like Tableau, Salesforce, and Genesys. The ideal candidate will have a background in commercial analytics, strong analytical skills, and experience in customer service frameworks, along with a commitment to a collaborative and inclusive work culture. **

Salary

Not specified; Not specified; Benefits include 30 days vacation, e-bike leasing, and relocation support

Skills & Requirements

Must-have

  • Tableau dashboard creation
  • Salesforce and Genesys expertise
  • Commercial analytics experience
  • Customer service framework knowledge
  • Global project leadership

Nice-to-have

  • Respectful team interaction
  • Customer-centric mindset
  • Sustainable future focus
  • Multicultural communication skills
  • Personal growth orientation

Key Requirements

  • Degree in business or related field
  • At least three years' practical experience in commercial analytics
  • Fluency in English verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter