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The Service Center Coordinator position at Embry-Riddle Aeronautical University in Prescott, Arizona, involves managing service requests and overseeing various administrative and operational tasks within the Facilities Management department. The ideal candidate should have strong customer service skills, technical expertise in information systems, and some background in trades-related fields.
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Job Summary
Responsible for screening and documenting all incoming service calls, e-mail requests, ReADY Request, and staff requests.
Oversee the Vehicle Loaner program, monitor the KeySystems key inventory system, and manage the uniform program for maintenance employees.
Embry-Riddle offers generous time off, 100% tuition coverage for yourself and discounted rates for family, and retirement contributions.
Matching Summary
Match Score: 75
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The Service Center Coordinator position at Embry-Riddle Aeronautical University in Prescott, Arizona, involves managing service requests and overseeing various administrative and operational tasks within the Facilities Management department. The ideal candidate should have strong customer service skills, technical expertise in information systems, and some background in trades-related fields.
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Skills & Requirements
Must-have
Service Request Triage
Dispatching Service Personnel
Monitor Key Systems Inventory
Manage Uniform Program Inventory
Coordinate Contractor Access
Screen Visitors and Calls
Nice-to-have
Customer Service Skills
Team Collaboration
Proactive Communication
Problem-Solving Abilities
Key Requirements
High School (or GED) level ability
Analytical skills with information systems knowledge
Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, Internet end-user applications
Prior customer service experience via phone and in-person
Working knowledge in trades-related fields is desired