Senior It System Support Analyst

Chevron Australia

Bengaluru, India
Standard work hours are monday to friday, 8:00 am to 5:00 pm or 1:30 pm to 10:30 pm (not specified as fully remote or hybrid).
Supporting internally developed software
Vendor software installation and configuration
Software troubleshooting and issue resolution
Chevron Australia is seeking a Senior IT System Support Analyst in Bengaluru, India, to provide technical support and manage software applications. The role involves troubleshooting, configuration, and collaboration with development teams to ensure the reliability and performance of software solutions

Job Summary

  • The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products.
  • The position collaborates with cross-functional teams to resolve software issues, implement updates or patches, and maintain strong vendor relationships.
  • Work hours are aligned to support global business requirements with a standard Monday to Friday schedule and flexible shifts.

Matching Summary

Match Score: 85

Chevron Australia is seeking a Senior IT System Support Analyst in Bengaluru, India, to provide technical support and manage software applications. The role involves troubleshooting, configuration, and collaboration with development teams to ensure the reliability and performance of software solutions.

Skills & Requirements

Must-have

  • supporting internally developed software
  • vendor software installation and configuration
  • software troubleshooting and issue resolution
  • database management and SQL
  • application support cybersecurity practices
  • testing methodologies including Functional Integration UAT
  • working in distributed teams with DevOps and agile

Nice-to-have

  • experience with ITIL or IT service management
  • scripting languages for automation
  • knowledge of cloud platforms
  • familiarity with low code platforms
  • excellent communication and interpersonal skills
  • customer service-oriented approach
  • business analysis and problem-solving skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 to 8 years of relevant experience
  • minimum 5 years as IT System Support Analyst or similar
  • experience with DevOps and agile methodologies
  • ability to evaluate and prioritize business requirements

Work Rights

Not specified

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